GreedyGame is a leading ad-tech company helping mobile app developers and publishers monetize through innovative, user-first advertising products. With over 1,500 apps onboarded, we are redefining mobile monetization with native, rewarded, and gamified ad formats.
Read more about us:
Pubscale
&
Offerwall
Role Overview
As a Customer Service Consultant, you'll act as the first line of support. You'll ensure a smooth onboarding experience, assist with basic technical queries, and support day-to-day client operations especially managing inbound queries and performance metrics.This is
an immediate requirement contract role for 3 month
may be extend looking as performance
ideal for someone with strong communication skills, an interest in ad-tech or mobile apps, and a desire to learn and grow within a fast-paced team.
Responsiblities:
Manage daily
inbound customer tickets
via email and chat, resolving queries related to integration and ad setup on
high volume tickets
.
Assist in onboarding new clients, guiding them through setup and ensuring a seamless experience.
Monitor and track client KPIs, proactively identifying areas for improvement and adoption.
Collaborate with cross-functional teams (Tech, Sales) to escalate and resolve complex client issues via
Zoho CRM
.
Maintain and update internal knowledge bases, FAQs, and customer education content.
Conduct post-integration follow-ups to drive product adoption and ensure customer satisfaction.
Skill Required:
2-5 years of experience in client support, onboarding, or customer success (internships count!).
Excellent written and verbal communication skills.
Familiarity with
CRM systems (Zoho CRM preferred)
is a plus.
Preffered someone with
B2C experience.
Workplace Type
Hybrid
Employment Type
Contract
Experience Level
Mid-Senior-Level
Monthly Compensation
INR 25,000 - 35,000
Work Experience (years)
2 - 5 years
Skills
Customer
Communication
Adoption
Crm
Onboarding
B2c
Mobile
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