Job Description

Job Overview
We are seeking a Junior Customer Service professional for our Chat and Email Process based in Mumbai. The position requires a minimum of 1 to 3 years of experience in customer support. This full-time role is integral to maintaining our standards of excellence in customer communication, ensuring satisfaction across various client touchpoints.
Qualifications and Skills

• Must possess strong customer support expertise with extensive experience in live chat support (Mandatory skill).
• Proficiency in email communication, ensuring timely and accurate responses to client inquiries (Mandatory skill).
• Ability to multitask effectively while managing multiple client interactions simultaneously without compromising on quality.
• Conflict resolution skills, adept at addressing and managing customer issues and ensuring satisfactory outcomes.
• Excellent data entry skills with high accuracy levels, contributing to precise customer records and information management.
• Experience dealing with international clients, ensuring exceptional levels of service across diverse cultures and expectations.
• Understanding of the hantec market trends and dynamics to better cater to customer needs and expectations.
• Strong interpersonal skills with clarity in communication, tailoring interactions to suit customer preferences and scenarios.

Roles and Responsibilities

• Manage customer interactions through chat and email, ensuring prompt and professional responses at all times.
• Handle and resolve customer queries, ensuring high levels of customer satisfaction and adherence to company guidelines.
• Collaborate with internal teams to streamline communication and resolve issues efficiently for an improved customer experience.
• Provide feedback to the management team on customer trends and potential areas for process and service improvements.
• Maintain accurate and detailed records of customer interactions, following organizational policies on data security and confidentiality.
• Adapt to evolving business needs with a proactive approach to learning and applying new methods for enhanced service delivery.
• Liaise with international clients to ensure comprehensive and nuanced engagement, considering varied cultural perspectives.
• Participate in training sessions and workshops to hone skills in customer service and conflict management continually.

Skills Required