Job Description

Job Title: Customer Support Executive

Location: Gurgaon

Department: Customer Service

Job Type: Full-time

Key Responsibilities:

oRespond promptly to customer inquiries via phone, email, chat, or social media

.oIdentify and assess customers' needs to achieve satisfaction.

oHandle customer complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution.

oKeep records of customer interactions, process customer accounts, and file documents

.oFollow communication procedures, guidelines, and policies.

oProvide feedback on the efficiency of the customer service process.

Required Skills & Qualifications:

oBachelor's degree in any discipline (preferred).

oProven customer support experience or experience as a client service representative.

oStrong phone contact handling skills and active listening.

oExcellent communication and presentation skills.

.oPrior experience in customer service or support roles is an advantage.

Preferred Qualifications:

Both fresher and experienced candidates can apply for this customer service role.
oExperience in telecom, BPO, and Telesales industries is a plus.

oFluency in English and Hindi

Job Types: Full-time, Permanent

Pay: ?20,142.71 - ?32,378.35 per month

Benefits:

Health insurance Life insurance Paid sick time Provident Fund
Language:

English (Required) Hindi (Preferred)
Work Location: In person

Speak with the employer

+91 9430049665