Job Description

: Customer Service - Back Office (Chat. Process)
Location: Ahmedabad
Department: Service & Sales - Non-Voice (Chat)

Overview

We are looking for enthusiastic, detail-oriented individuals to join our Back Office Customer Service team. In this role, you will handle customer queries via chat, deliver accurate written resolutions, and support both service and sales-related requests. If you have strong written communication skills and a customer-first mindset, this is an excellent opportunity to grow your career in a supportive and dynamic environment.

Key Responsibilities

Respond to customer inquiries through chat in a timely and professional manner. Provide clear, accurate, and grammatically correct written resolutions. Support customers with both service and sales-related requests. Maintain high standards of quality, accuracy, and customer satisfaction. Follow defined processes and contribute to continuous improvement initiatives.
Requirements

Freshers and experienced candidates are welcome. Excellent written English with C1-level proficiency and zero grammatical errors. Educational Qualification: 10+3 Diploma / HSC / Any Graduate. Basic computer literacy and typing skills. Ability to work in 24/7 rotational shifts. Strong problem-solving ability and attention to detail.
Benefits

CTC: ₹28,000 - ?35,000 5 Days Working Night Shift Allowance One-way Cab Facility PF, Insurance & Gratuity Supportive, growth-oriented work culture with ample career development opportunities.
Job Type: Full-time

Pay: ₹28,000.00 - ₹35,000.00 per month

Benefits:

Provident Fund
Work Location: In person