Job Description

: Customer Service - Back Office (Chat / Non-Voice Process)

Location:

Ahmedabad

Position Overview

We are looking for dedicated and detail-oriented individuals to join our Customer Service Back Office team. The role involves handling customer queries through chat, ensuring timely and accurate resolutions, and supporting both service and sales-related requests. Candidates must possess strong written communication skills with excellent command of English (C1 level).

Key Responsibilities

Handle customer inquiries through chat in a timely and professional manner. Provide accurate, clear, and grammatically correct written responses. Assist with both service-related and sales-related requests. Maintain records, update customer information, and follow internal processes. Ensure excellent customer satisfaction by resolving concerns effectively. Collaborate with team members to meet process goals and quality standards.

Requirements

Freshers and experienced candidates can apply. Excellent written English communication (C1 level). Zero grammatical errors in written responses. Educational qualification: 10+3 Diploma / HSC / Any Graduate Basic computer literacy and typing skills. Ability to work in a

24/7 rotational shift

environment.

Benefits

CTC: ₹28,000 - ?36,000

5 Days Working

Night Shift Allowance One-way Cab Facility PF, Insurance & Gratuity Supportive work environment with strong growth opportunities

Ideal Candidate

Strong command of written English with attention to detail Good comprehension and problem-solving skills Customer-focused attitude Ability to multitask and work under pressure
Job Types: Full-time, Permanent

Pay: ₹20,000.00 - ₹36,000.00 per month

Work Location: In person