Job Description

Key Responsibilities:

Handling Inquiries and Resolving Issues:

Answering customer questions, troubleshooting problems, and addressing complaints via various communication channels (phone, email, chat).

Providing Post-Purchase Support:

Assisting with product or service usage, guidance on features, and ensuring customer satisfaction.

Tracking and Analyzing Data:

Monitoring customer interactions, analyzing data for trends, and identifying areas for improvement.

Collaborating with Teams:

Working with cross-functional teams to ensure timely issue resolution.

Maintaining Accurate Records:

Keeping records of customer interactions and using CRM and helpdesk software.

Building Rapport:

Establishing a positive relationship with clients and customers, both in person and via phone. Having Knowldge in handling Multilevel Softwares and Applications. Scheduling Surveys and organizing.

Languages-Malayalam Mandatory

Kindly forward your resume to 9842264371.(or) mail to erp@circuitengineering.in

Job Types: Full-time, Permanent

Pay: ₹10,000.00 - ₹20,000.00 per month

Benefits:

Cell phone reimbursement Internet reimbursement Paid sick time
Language:

English (Required) Malayalam (Required)
Work Location: In person