Job Description

Giftlaya is one of India's fastest-growing gifting and decoration platforms, offering services like balloon decoration, flower delivery, cakes, and personalized gifts in 100+ cities. We aim to make every celebration memorable with timely service and excellent customer experience.

Key Responsibilities

Handle customer queries through calls, WhatsApp, chat, and email. Guide customers in booking decoration, cakes, and gift services. Maintain product knowledge to explain packages, pricing, and add-ons clearly. Coordinate with operations and vendor teams to ensure smooth service delivery. Record customer requests, complaints, and feedback properly. Provide quick and polite resolutions to maintain high satisfaction levels. Follow up with customers after service to ensure quality and build long-term trust.
Skills & Requirements

Graduate (any stream) with good communication skills in

English and Hindi

. Ability to handle customer conversations with patience and a positive attitude. Basic computer knowledge (MS Office, WhatsApp Web, Email handling). Prior experience in customer service, e-commerce, or call handling will be preferred. Ability to multitask and work in a fast-paced environment.
What We Offer

Competitive salary and performance incentives. Opportunity to work with a fast-growing brand in the gifting and decoration industry. Friendly work culture with growth opportunities. Exposure to operations, sales, and customer experience.
Job Types: Full-time, Permanent

Pay: ₹15,000.00 - ₹25,000.00 per month

Benefits:

Paid sick time Paid time off
Experience:

Customer support: 2 years (Required) Sales: 1 year (Required) Call center: 1 year (Preferred)
Language:

English (Required) Hindi (Required)
Work Location: In person

Speak with the employer

+91 7278586820