Job Description

Job Title: Customer Service Associate - Voice Process

Company: Teleperformance

Location: Indore

Process: Western Union / Flipkart Voice Process

About the Role:

We're looking for passionate and customer-focused individuals to join our dynamic team at. As a Customer Service Associate, you will be responsible for handling customer queries and providing effective solutions through voice support.

Key Responsibilities:

Handle inbound and outbound customer calls in a professional manner.

Resolve queries and provide accurate information related to products, services, and transactions.

Ensure a high level of customer satisfaction through effective communication and problem-solving.

Maintain customer records and document interactions in the system.

Adhere to company policies and quality parameters.

Eligibility Criteria:

Education: Undergraduate / Postgraduate (any stream).

Experience: Minimum 1 year of customer handling or service experience (Voice Process preferred).

Communication Skills: Excellent command over English and Hindi (both verbal and written).
Age Preferred: Below 35

Working Details:

Working Days: 5 days a week (Rotational week-offs)

Working Hours: 9.5 hours per day (Rotational shifts, primarily Night Shifts as per business requirements)

Why Join Teleperformance?

Opportunity to work with a global leader in customer experience management.

Growth-oriented career path with professional development programs.

Dynamic and inclusive workplace culture.

Job Types: Full-time, Permanent

Pay: ₹25,000.00 - ₹27,000.00 per month

Education:

Bachelor's (Required)
Experience:

Customer service: 1 year (Required)
Language:

Hindi and English (Required)
Work Location: In person