Job Description

If you are looking for a front-line customer service role or contact center jobs in Howrah that go beyond routine inbound calls, this opportunity offers direct exposure to supplier engagement and campaign-driven communication. Fusion CX is hiring Customer Service Associates for a blended voice role focused on outbound supplier outreach, participation enablement, and issue resolution. Designed for candidates who are confident communicating in Hindi, English, and Bengali, this role suits professionals seeking stable, work-from-office customer service jobs in Howrah with defined responsibilities and real operational involvement.

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About the Role

As a Customer Service Associate, you will support a blended supplier interaction process involving outbound calling and query resolution. Your primary responsibility will be to engage suppliers, explain ongoing sales initiatives and campaigns, and ensure accurate communication aligned with defined process guidelines. The role requires clarity in communication, consistency in follow-ups, and adherence to operational standards.

Key Responsibilities

Make outbound calls to suppliers to inform and engage them in sales events, deals, and campaign activities Communicate campaign details clearly and accurately as per defined guidelines Address supplier questions, concerns, and participation-related issues promptly Provide correct information and assistance while maintaining professional interaction standards Maintain an updated understanding of products, offers, and process requirements Document interactions and outcomes accurately as per internal procedures Follow quality, compliance, and productivity expectations consistently

Job Requirements:

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Education

Higher Secondary completion required Graduation is an added advantage

Skills & Competencies

Strong verbal communication skills in Hindi, English, and Bengali Basic computer knowledge and comfort using systems Willingness to work a day shift Ability to handle outbound calling confidently and professionally Prior customer service or call center experience preferred

Assessment Requirement

A minimum 90% accuracy in typing A minimum 90% score in speech pronunciation and fluency

Work Mode

Work From Office (WFO) Location: Howrah

Why Join Fusion CX?

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Fusion CX offers customer service roles where expectations are clearly defined, and performance is supported through structure, not pressure. In this customer support role in Howrah, employees gain hands-on exposure to supplier engagement and campaign-based operations while working within a disciplined, professional environment. For candidates seeking dependable customer service opportunities or call center jobs in Howrah, Fusion CX provides more. Join us and experience a structured environment with stability, clear processes, accessible leadership, and the opportunity to build practical experience that supports long-term employability in this industry.