Job Description

If you are seeking a Kolkata job vacancy in BPOs and Kolkata-based contact centers that involve real coordination, communication and growth opportunities rather than scripted conversations, this opportunity is built for you. Fusion CX is hiring Customer Service Associates for a blended voice role supporting supplier procurement activities, where outbound calling, clarity in Hindi and English, and procedural accuracy are critical. This customer support role is well suited for candidates exploring call center jobs in Kolkata who are comfortable using their own mobile device for outbound communication and want hands-on exposure to supplier-facing operations within a structured, work-from-office setup.

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About the Role

As a Customer Service Associate, you will be responsible for managing supplier and customer interactions in a blended voice process. The role includes handling both inbound and outbound calls, ensuring accurate communication, and following defined operational guidelines. Outbound calls will be placed using the associate's own mobile device, as per process requirements.

Key Responsibilities

Handle blended customer and supplier support interactions across inbound and outbound voice channels Communicate clearly and professionally in both Hindi and English (verbal and written) Make outbound calls using personal mobile devices in line with process guidelines Understand customer or supplier queries and provide accurate information or resolutions Follow defined scripts, processes, and operational instructions consistently Document interaction details accurately as per internal guidelines Maintain service quality, compliance, and professionalism in every interaction

Job Requirements:

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Education

Completion of XII from a recognized board

Skills & Competencies

Comfortable communicating in Hindi and English (spoken and written) Basic customer handling and conversational skills Willingness to work in a blended voice process Ability to follow processes, instructions, and quality guidelines Readiness to work from office (WFO)

Work Mode

Work From Office (WFO) Location: Kolkata

Why Join Fusion CX?

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Fusion CX creates operational roles where accountability, clarity, and consistency matter more than volume-driven pressure. In this role, employees are trusted to manage outbound supplier communication responsibly while following defined procurement processes. For professionals considering a Kolkata job vacancy in contact centres or BPOs for a blended process that offers stability, clear expectations, and disciplined workflows, Fusion CX provides an environment where performance is supported through structure and abundant opportunities for growth. Among call center jobs in Kolkata, this role stands out for candidates who value process ownership, predictable operations, and the opportunity to build reliable, long-term professional experience.