Whispering Homes Pvt. Ltd. is a premium home decor brand specializing in elegant and thoughtfully curated decorative pieces. With a strong online presence and a growing customer base across India, we offer unique and timeless products that reflect sophistication and taste. Our mission is to help people create inspiring spaces that express their personality. At Whispering Homes, we value creativity, customer satisfaction, and a collaborative work culture that encourages innovation and growth.
Website: www.whisperinghomes.com
Job Summary:
We are seeking a motivated and customer-focused Customer Service Associate to join our dynamic team. The ideal candidate will be responsible for assisting website visitors and responding to WhatsApp inquiries. This role involves helping customers with product selection and guiding them smoothly through the ordering process. The right candidate should have excellent communication skills, a proactive attitude, and a passion for providing a top-notch online shopping experience.
Key Responsibilities:
Proactively engage with website visitors to assist with placing orders
Handle customer queries received through WhatsApp and online chat
Understand customer requirements and suggest suitable products/services
Provide accurate information regarding pricing, availability, and order process
Coordinate with the marketing and customer support teams to ensure customer satisfaction
Log and maintain customer interactions in the CRM system
Continuously update product knowledge and stay informed about market trends
Qualifications & Skills:
Bachelor's degree in Business, Marketing, or a related field (preferred)
Prior experience in customer service, e-commerce, or sales (preferred but not mandatory)
Strong written communication and interpersonal skills
Ability to work independently in a fast-paced, target-driven environment
Familiarity with CRM tools, WhatsApp Business, and live chat platforms
Salary:
15,000 - 25,000 per month
Schedule:
Evening shift
Night shift
Work Location:
In-Person (Mohali, Punjab)
Speak with the Employer:
+91 8264949048
Job Types: Full-time, Permanent
Pay: ₹15,000.00 - ₹25,000.00 per month
Benefits:
Provident Fund
Schedule:
Evening shift
Night shift
Work Location: In person
Speak with the employer
+91 8264949048
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