Attending training sessions to grow knowledge of products and to develop customer service skills. Resolving phone, walk-in, mail, fax, and email customer inquiries. Processing and logging incoming calls into the CRM system. Identifying customer needs. Forwarding and escalating inquiries to relevant individuals and departments. Contacting customers to give them accurate feedback on the progress of their inquiries. Providing outstanding customer service. Updating customer information as required.
Job Types: Full-time, Permanent
Pay: ₹22,000.00 - ₹34,037.65 per month
Benefits:
Health insurance
Provident Fund
Education:
Higher Secondary(12th Pass) (Preferred)
Work Location: In person
MNCJobsIndia.com will not be responsible for any payment made to a third-party. All Terms of Use are applicable.