Job Description

Key Responsibilities:

Respond to customer inquiries and issues via a ticketing system in a timely and professional manner. Manage customer support across multiple eDesk platforms (or similar helpdesk tools). Handle queries related to order status, returns, refunds, and product details for platforms like Amazon, Walmart, eBay, Shopify, etc. Ensure all communication aligns with company tone and brand guidelines. Maintain accurate records of customer interactions using Excel or Google Sheets. Escalate unresolved issues to relevant departments and ensure timely follow-up. Adhere to rotational shift schedules, including consistent availability on weekends.

Eligibility Criteria:

Educational background in any discipline; graduates from BBA, B.Com, BCA, MBA, or related fields preferred. Fresherswith strong communication skills and a willingness to learn are encouraged to apply. 1-2 years of prior experience in customer support, especially for e-commerce platforms, is a plus. Familiarity with marketplaces such as Amazon, Shopify, Walmart, eBay, etc. is an added advantage. Basic knowledge of MS Excel or Google Sheets for data tracking and reporting. Strong written and verbal communication skills in English. Ability to multitask, prioritize, and work independently under pressure. Must be comfortable working in rotational shifts, with a focus on weekend availability.
Job Types: Full-time, Permanent, Fresher

Pay: Up to ?24,000.00 per month

Application Question(s):

Are you from Indore, Madhya Pradesh?
Language:

Do you have fluency in English? (Required)
Work Location: In person