Job Description

Job description

Maintain an updated knowledge of the organization's products, services, and customer service policies Respond promptly and professionally to incoming customer inquiries in person, by telephone, or by email Document customer interactions when necessary, compiling documents and forwarding information to interested parties Explain simply and clearly in response to customer questions and check for customer understanding and acceptance Recommend new products or services or make suggestions for improvements by identifying relevant features and benefits.

Qualification :

Friendly and welcoming manner with clients and other members of the customer service team Extensive knowledge of the company's policies, procedures, goods and services Familiarity with customer-relationship management (CRM) software programs Ability to explain complex concepts in a clear, simple manner to customers Strong command of written and verbal English,Excellent organizational and multitasking skills Ability to maintain a calm and polite manner in stressful situations Willingness to cooperate with customers and management to resolve any issues that may arise
Job Type: Full-time

Pay: ₹12,000.00 - ₹15,000.00 per month

Benefits:

Health insurance Life insurance Provident Fund
Ability to commute/relocate:

Nagercoil, Tamil Nadu: Reliably commute or planning to relocate before starting work (Required)
Education:

Secondary(10th Pass) (Required)
Experience:

total work: 1 year (Preferred) Customer service: 1 year (Preferred)
Language:

English (Preferred)
Work Location: In person