Job Description

We are Hiring for Grace staffing Services

Job Title:

Customer Service Associate - US Shift (Telecom Process)

Department:

Customer Support

Job Type :

Work From Office

Job Role & Responsibilities:

Handling customer support for

US-based Telecom process

through voice calls during US business hours/shifts Resolve customer inquiries, service requests, and complaints in a professional and timely manner. Accurately record customer interactions and transactions in the CRM system. Identify customer issues and provide effective solutions to ensure satisfaction. Coordinate with team members and supervisors to improve service quality and operational efficiency.
Eligibility Criteria:

Education:

HSC or Graduation (Freshers are welcome).

Communication:

Excellent verbal and written English communication skills (Cluster 2 communicator).

Shift:

Willingness to work

US night shifts

.

Work Schedule:

5 working days with 2 rotational weekly offs.
Benefits:

Company-provided pick-up and drop transportation. Paid training for the US Telecom process. Professional work environment with growth opportunities.
Required Skills:

Strong interpersonal and customer-handling skills. Ability to work independently and as part of a team. High attention to detail and accuracy. Flexibility to adapt to changing schedules and customer needs.
Training:

Comprehensive training will be provided before going live on the process.
Interview Process:

HR Screening & Communication Assessment VNA (Voice & Accent) Round Final Interview with Operations Team
How To Apply kindly share your resume or connect on What'sApp

E-mail : Gracecareers02@gmail.com

Mobile : +91 7715882251 (Jay)

Job Types: Full-time, Permanent, Fresher

Pay: ?20,000.00 - ?28,000.00 per month

Benefits:

Health insurance Provident Fund
Education:

Bachelor's (Preferred)
Experience:

total work: 1 year (Preferred) Customer service: 1 year (Preferred)
Language:

English (Preferred)
Work Location: In person