Respond to customer inquiries via email, chat, phone, or social media in a timely and professional manner
Troubleshoot and resolve product or service issues efficiently
Provide detailed product/service information to customers
Escalate complex issues to relevant departments as needed
Document customer interactions and feedback in CRM systems
Identify recurring issues and suggest process improvements
Ensure customer satisfaction and follow up on unresolved queries
Stay up to date on product updates, features, and company policies
Job Type: Full-time
Pay: ?12,000.00 - ?14,000.00 per month
Benefits:
Provident Fund
Language:
English (Preferred)
Work Location: In person
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