Customer Service Associate

Year    MH, IN, India

Job Description

You will be the bridge between our learners and our team. Your job is to ensure a smooth, caring, and organized experience for every student, from first inquiry to final certification.

Key Responsibilities:



Respond to WhatsApp, email, and call queries with warmth & clarity Guide potential students about courses, workshops & enrollment Follow up with leads & assist with payments/registrations Help manage student queries during and after sessions Maintain records of enrollments, feedback & certificates Coordinate with internal teams for scheduling, links & resources Handle concerns or complaints with empathy and resolution

What We're Looking For:



Good communication in

Hindi & English

Polite, patient, and composed -- even under pressure Ability to manage multiple chats & follow-ups efficiently Basic tech knowledge (Google Sheets, Zoom, WhatsApp, email tools) Experience in

ed-tech

,

healing

, or

online course support

is a plus Bonus: Interest in healing, therapy, or mind sciences

You'll Fit In If You:



Believe in helping others with kindness Are organized, punctual & solution-focused Want to work in a peaceful, purpose-led environment Are eager to grow with a fast-expanding spiritual education platform
Job Types: Full-time, Permanent, Fresher

Pay: From ?12,000.00 per month

Benefits:

Cell phone reimbursement Commuter assistance Paid time off
Schedule:

Day shift Morning shift
Supplemental Pay:

Performance bonus
Work Location: In person

Application Deadline: 27/06/2025

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Job Detail

  • Job Id
    JD3792500
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    MH, IN, India
  • Education
    Not mentioned
  • Experience
    Year