Customer Service Associate
Year Kolkata, West Bengal, India
Job Description
OPERATIONS | FULL-TIME
Job Overview
The Customer Service Associate\xe2\x80\x99s broad function is to support the Company\xe2\x80\x99s processes through professional on-phone communications, both to and from customers, on behalf of OnProcess Technology\xe2\x80\x99s clients. As a result of customer contact, updates to the Company database with all appropriate information, and supports all quality assurance efforts, and Program criteria are part of the function. The Customer Service Associate\xe2\x80\x99s attendance, dependability, and ability to be there to answer our customers\xe2\x80\x99 requests are critical to our success. They are the first point of contact.Responsibilities and Duties
- Ability to process orders of parts for domestic and/or international request in accordance with client policy and practice
- Must have ability to coordinate and perform activities such as order entry, order acknowledgement, order revision and preparation of shipping documents
- Must have the ability to receive customer requests and prepare documents related to processing returns servicing and exchanges
- Should have the ability to update database with status of returned materials issues and accounts for returns inventory
- Should be able to coordinate and perform activities associated with order tracking and customs clearance by working with transport carriers and client POC
- Should have the ability to coordinate with suppliers for scheduling orders subject to critical delivery dates as required
- Should have the familiarity with business tools such as: E-mail, Microsoft Word, Excel and PowerPoint
Education Requirements
High School or equivalentExperience Requirements
3+ yearsAbout OnProcess
OnProcess is on a mission \xe2\x80\x93 to transform and drive the world\xe2\x80\x99s circular service supply chains \xe2\x80\x93 for brilliant customer experiences, efficiencies at the speed of digital, and more sustainable \xe2\x80\x98circular economy\xe2\x80\x99 processes.
At OnProcess, we encourage a collective sense of engagement, affirmation and belonging, where everyone is proud to be a member of our company. As a global business, we recognize our ability to understand, embrace and operate in a multicultural world \xe2\x80\x93 both in the marketplace and in the workplace \xe2\x80\x93 is critical to our long-term sustainability. That\xe2\x80\x99s why we are committed to a company-wide culture that understands that diversity, equity, and inclusion is essential.
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Job Detail
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Job IdJD3019360
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationKolkata, West Bengal, India
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EducationNot mentioned
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ExperienceYear