Job Description

Job Summary

We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. In this role, you will be the first point of contact for our customers, providing exceptional service and support in a fast-paced retail environment. Your primary responsibilities will include assisting customers with their inquiries, processing transactions, and ensuring a positive shopping experience. The ideal candidate will possess strong communication skills and a passion for helping others.

Duties

Greet customers warmly and assist them with their inquiries in a friendly manner. Provide product demonstrations to enhance customer understanding and satisfaction. Upsell products when appropriate to maximize sales opportunities. Maintain merchandising standards by stocking shelves and organizing displays effectively. Supervise junior staff as needed, ensuring adherence to company policies and procedures. Handle customer complaints or issues with professionalism and empathy, striving for resolution. Utilize retail math skills to manage inventory levels and assist in stock management. Ensure phone etiquette is maintained during customer interactions over the phone. Communicate effectively with team members to ensure a seamless customer experience.

Skills

Proven experience in customer service within a retail environment is preferred. Familiarity with POS systems and cash handling procedures is essential. Strong communication skills, both verbal and written, are required for effective interaction with customers and team members. Ability to perform basic math calculations accurately for transactions and inventory management. Experience in merchandising and stocking products to maintain store presentation standards is beneficial. Bilingual capabilities are a plus, enhancing communication with diverse customer bases. Supervising experience is advantageous for those looking to take on leadership roles within the team. Knowledge of grocery store operations can be beneficial in understanding product offerings. Join our team as a Customer Service Representative where your contributions will make a difference in creating an enjoyable shopping experience for our valued customers!

only male candidate preferred

Freshers can also apply

Job Type: Full-time

Pay: Up to ?20,000.00 per month

Language:

English (Preferred) Hindi (Preferred)
Work Location: In person