[Day / Rotational / Night -- specify timing if needed]
Salary Range:
[? 18000-- ? 30000/month CTC]
Experience:
0-2 years (Freshers welcome)
About the Role:
We are looking for an enthusiastic and customer-focused
Customer Service Associate
to join our team. You will be responsible for handling customer queries, providing accurate information, and ensuring a positive experience at every interaction.
Key Responsibilities:
Handle incoming calls, emails, or chats from customers professionally and efficiently.
Resolve customer queries, complaints, and requests within defined timelines.
Maintain accurate records of customer interactions in the CRM system.
Escalate complex issues to the concerned department when required.
Ensure customer satisfaction through quality service and communication.
Meet performance targets such as response time, accuracy, and customer feedback scores.
Requirements:
Education:
Graduate (any stream).
Experience:
Freshers or candidates with up to 2 years of experience in customer service/BPO preferred.
Skills:
Excellent communication skills (verbal and written).
Fluency in [English / Hindi / regional language as applicable].
Good listening and problem-solving skills.
Basic computer knowledge and typing speed.
Ability to handle pressure and multitask effectively.
What We Offer:
Competitive salary and performance incentives.
Friendly and inclusive work environment.
Growth and learning opportunities within the organization.
On-the-job training for skill enhancement.
Interested candidates can apply by sending their updated resume to arijit.dutta@delightsmarketingsolutions.co.in or call at 7980375633 (HR Arijit).
Job Type: Full-time
Pay: ₹18,000.00 - ₹30,000.00 per month
Benefits:
Health insurance
Shift availability:
Night Shift (Required)
Day Shift (Required)
Work Location: In person
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