Job Description

Responsibilities (Kannada Must)

Set up and manage workflows for customer service.

Act as the first point of contact for user queries, grievances, and

feedback.

Funnel qualitative feedback to product and tech teams for continuous

improvement.

Maintain service quality by coordinating with supply partners.

Collaborate with cross-functional teams to enhance service delivery.

Analyze user complaints and proactively reduce recurring issues.

Help manage day-to-day order fulfillment for pooja and astrology

services.

Support onboarding, training, & nurturing of partners (e.g., pandits,

astrologers) to ensure consistency & quality in delivery.

Assist in acquiring new supply partners across service categories and

geographies based on demand (e.g., regional astrologers, temple

partners, or language-specific experts).

Track supply-side performance and help implement improvement

plans or corrective actions where needed.

Contribute to documentation and refinement of internal SOPs for both

user and supply operations.

Skills Required

Ability to thrive in a fast-paced, evolving startup environment.

High ownership and problem-solving ability.

Empathy and clear communication with Users and Partners.

Process-driven mindset with the ability to create and document SOPs.

Organizational skills to manage multiple priorities.

Job Type: Full-time