Job Description

Role Overview:

We are looking for a dedicated and proactive

Customer Service Executive

to join our team. You will be the first point of contact for our customers, responsible for resolving queries, managing complaints, and ensuring a seamless service experience. Your role is key in building strong customer relationships and maintaining our brand reputation.

Key Responsibilities:

Handle inbound and outbound customer calls, emails, and chats in a professional manner. Provide accurate information regarding products, services, orders, and delivery timelines. Resolve customer issues promptly and escalate complex cases to the appropriate department. Record all customer interactions in the CRM system and update order/service status. Coordinate with logistics, technical, and sales teams to ensure timely order processing and service fulfillment. Follow up with customers to ensure satisfaction and maintain long-term relationships. Maintain service level standards (TAT, response time, etc.) and participate in quality audits. Identify recurring issues and share insights with the management for process improvement.

Requirements:

Graduate in any discipline (Bachelor's degree preferred). 1-3 years of experience in customer service or a similar role. Excellent communication skills in English and local language (spoken and written). Strong problem-solving abilities and a customer-focused approach. Familiarity with CRM systems, order management tools, or call center software. Ability to stay calm and professional under pressure. Basic computer skills (MS Office, email, data entry).
Job Type: Full-time

Pay: ?18,000.00 - ?22,000.00 per month

Benefits:

Provident Fund
Language:

English (Preferred) Kannada (Preferred)
Work Location: In person