Job Description

We are looking for articulate, customer-focused, and results-oriented

Customer Service Associate

to join our growing team in

Bangalore

. The ideal candidate will be responsible for handling

inbound customer calls

, providing effective and timely resolutions, and ensuring a seamless customer experience in both

English and Hindi

.

This position is open to both

freshers and experienced professionals

who are passionate about delivering exceptional service and eager to build a rewarding career in a dynamic work environment.

Key Responsibilities:

Professionally manage inbound customer calls with empathy and efficiency Identify and resolve customer queries by providing accurate, timely information Document customer interactions clearly and accurately in the internal system Collaborate with internal teams to escalate and resolve unresolved issues Maintain service quality standards and contribute to overall team performance

Candidate Requirements:

Excellent verbal communication skills in

both English and Hindi

(mandatory) Strong interpersonal and active listening skills with a customer-first approach Basic computer literacy and familiarity with CRM or ticketing tools Ability to multitask and work effectively in a fast-paced environment Must be

based in Bangalore

or willing to relocate

Salary & Benefits:

Competitive salary ranging from ?20,000 to ?30,000 per month (depending on experience) Structured training and career development opportunities Positive and collaborative work culture Clear path for internal growth and advancement
Job Types: Full-time, Permanent

Pay: ₹20,000.00 - ₹30,000.00 per month

Benefits:

Health insurance Paid sick time
Schedule:

Day shift Morning shift
Supplemental Pay:

Yearly bonus
Work Location: In person