Job Description

About the job

We are looking for a

Customer Service Associate

to manage client communications, handle inbound calls and resolve escalations. The role is based in

Bangalore,

requires proficiency in speaking fluent English and Hindi and the ability to address client concerns professionally while ensuring timely case fulfilment and client satisfaction.

Your day-to-day will involve

Address and resolve any concerns, queries or challenges faced by our clients and legal team regarding ongoing cases. Handle escalations calmly and professionally. Manage inbound calls from clients with a proactive approach. Build and maintain strong relationships with clients to ensure their satisfaction.

We are looking for someone who

Excellent verbal communication and interpersonal skills to interact effectively with clients and team members. Having good command over English and Hindi (spoken) is mandatory. Ability to handle client issues and complaints efficiently, providing quick and effective solutions. Prior experience in customer service, client coordination, or a similar role is preferred. Is a Graduate in any field. Loves working with software tools and MS Excel.

Working days

- 6 days Work From Office

Job Types: Full-time, Permanent, Fresher

Pay: ?30,000.00 per month

Benefits:

Paid sick time Provident Fund
Schedule:

Day shift
Application Question(s):

Do you have professional working proficiency in speaking Hindi?
Work Location: In person