Job Description

Strengthens customer relationships by acting as a liaison between customer and any internal points of contact



As a Customer Service Associate in TE Connectivity's Industrial Business Unit, you will be responsible for delivering outstanding customer service and support. You will serve as the primary point of contact for our customers, ensuring their needs are met with efficiency, accuracy, and professionalism. Your role will involve handling inquiries in the form of cases in salesforce application, maintaining orders in SAP, and addressing any issues or concerns that may arise. You will work closely with other team members and our internal departments to provide comprehensive service and support.

Job Requirements

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? This position is the central point of contact for various accounts regarding all daily operational requirements from inquiry and pre-orders needs through all post-order activities. Key performance responsibilities of this role to achieve the goal of Customer Satisfaction improvements include:

? Customer Interaction: Engage with customers via phone, email, and chat to provide timely and accurate information regarding products, services, quotations, order status, price and quantity discrepancies and other inquiries.

? Extraordinary Customer Experience (ECE) and Customer touch point: On-going efforts to drive ECE by interacting professionally for your internal and external customers. KPI's are STR, CES, FCR, and efficiency.

? Issue Resolution: Handle customer complaints and issues with a problem-solving mindset, ensuring that any concerns are addressed promptly and to the customer's satisfaction.

? Product Knowledge: Maintain a strong understanding of TE Connectivity's product offerings and services to provide informed assistance to customers.

? Documentation: Maintain detailed and accurate records of customer interactions, orders, and issues in the CRM system.

? Collaboration: Work closely with sales, logistics, pricing, supply chain, finance, and other departments to ensure seamless service delivery and customer satisfaction.

? Handle inbound & outbound telephone calls of customers in Cisco Webex applications.

? Continuous Improvement: Identify opportunities to improve customer service processes and suggest enhancements to improve overall efficiency and customer experience.

? Participate in development training and process improvement projects to expand your knowledge horizons to learn and grow with TE connectivity.

? Compliance: Ensure all customer service activities adhere to company policies, procedures, and industry regulations.

Desired Candidate Profile:

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Typically requires 1 or more years of related work experience.





Qualifications:

? Education: Minimum bachelor's degree

? Experience: Minimum of 1-4 years of experience in a customer service role

? Must be excellent in communicating in Spanish and English

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Minimum B2 level in Spanish language

Skills:

? Excellent verbal and written communication skills in English & Spanish.

? Strong problem-solving abilities and a customer-focused attitude.

? Minimal knowledge in using CRM software's like SAP, Salesforce, and other customer service tools.

? Ability to multitask and manage time effectively in a fast-paced environment.

? Strong attention to detail and organizational skills





Attributes:

? A positive and proactive attitude.

? Ability to work both independently and as part of a team.

? Adaptability and willingness to learn and grow within the company.

Competencies

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Values: Integrity, Accountability, Inclusion, Innovation, Teamwork
EOE, Including Disability/Vets