Job Description

Company Description Jobs for Humanity is partnering with FIS Global to build an inclusive and just employment ecosystem. Therefore, we prioritize individuals coming from the following communities: Refugee, Neurodivergent, Single Parent, Blind or Low Vision, Deaf or Hard of Hearing, Black, Hispanic, Asian, Military Veterans, the Elderly, the LGBTQ, and Justice Impacted individuals. This position is open to candidates who reside in and have the legal right to work in the country where the job is located. Company Name: FIS Global Job Position: Customer Support Representative Position Type: Full-time Experience Required: Relevant work experience or a combination of work and education Education Requirement: General Equivalency Diploma (High school diploma or GED) Travel Percentage: 0% General Duties & Responsibilities: - Provide customer support through phone, email, or instant messaging to consumers. - Serve as the main point of contact for inbound customer issues. - Transfer more technical product-related issues to the appropriate Product Support department. - Handle a large volume of inquiries about FIS products and services and resolve a targeted percentage of those inquiries. - Troubleshoot customer problems, identify the root cause, and use resources to resolve them effectively. - Escalate issues to the appropriate resource when unable to resolve them in a reasonable amount of time. - Follow up on escalated issues with coaching and mentoring to learn the appropriate solutions and expand overall knowledge. - Track and document inbound support requests, ensuring accurate notation of customer problems or issues. - Update customer information and ensure accurate entry of contact information. - Meet job standards such as quality, adherence to schedule, and average handle time. - Provide guidance and mentoring to less experienced Customer Service Associates - Consumer when needed. - Perform other related duties as assigned. Requirements: - High school diploma or General Equivalency Diploma (GED). - Knowledge of FIS products, services, and business operations to effectively resolve customer inquiries. - Excellent customer service skills to build high levels of customer satisfaction. - Excellent verbal and written communication skills. - Proficiency in computer navigation and operation. - Demonstrates effective people skills and sensitivities when dealing with others. - Ability to work independently and in a team environment. About FIS: FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For more information on how FIS protects personal information online, please visit our Online Privacy Notice. Sourcing Model: Recruitment at FIS primarily works on a direct sourcing model, with a relatively small portion of our hiring being through recruitment agencies. FIS does not accept resumes from recruitment agencies that are not on our preferred supplier list, and we are not responsible for any related fees for resumes submitted to our job postings. #pridepass If you would like to apply, please fill out the form below: [HTML form to be inserted here. Please provide the form or specify the required fields for further assistance.]

foundit