Job Description

Job Title: Customer Service ExpertLocation: Vatika Business Park, Sector 49, Sohna Road, Gurgaon 122018
Industry: Aviation / Hospitality / Travel / OTA / BPO
Work Type: Full-Time | Rotational Shifts (24x7 Operations)Make the Move from a Job to a CareerAre you ready to elevate your customer service career in a dynamic and fast-paced environment? Join us and gain hands-on experience with airline standard operating procedures and superior service delivery skills. If you're a motivated team player with a passion for customer satisfaction, this is the opportunity you've been waiting for!Job Responsibilities:

• Communicate effectively with customers via calls, emails, or chat
• Provide clear, confident, and courteous responses in real-time
• Handle complex situations with composure and efficiency
• Use tools like MS Office (Word, Excel, Outlook) proficiently
• GDS experience (Amadeus or Galileo) is an added advantage
• Ensure seamless service across all touchpoints
• Be flexible with rotational shifts and weekly offs as per process needs

Key Requirements:

• Excellent English communication skills (spoken and written) are mandatory
• Minimum 6 months of experience in Customer Service / Reservations
• Background in Aviation, Hospitality, Travel, OTA, or BPO preferred
• Confident, energetic, and assertive communication style
• Graduate in any stream / Hotel Management / Aviation Diploma holders

Why Join Us?

• Work-Life Balance: 9 hours a day, 5 days a week
• Pro-rata Pay for those opting to work extra hours/days
• Competitive Salary with night shift allowance and performance-based incentives
• Career Growth: Fast-track promotions to Team Leader/Supervisor
• Eligible for TAM (Training for Assistant Manager) our in-house management development program

Shift Timings (Rotational):

• 08:00 AM 05:00 PM
• 11:00 AM 08:00 PM
• 02:00 PM 11:00 PM
• 04:30 PM 01:30 AM
• 11:00 PM 08:00 AM (For Male Employees Only)

Transport:

• Air-conditioned cabs provided for pick-up and drop
• Transport allowance available in lieu

Aviation Indeed