Job Description

You Lead the Way. We\'ve Got Your Back At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we\'re supporting our customers\' financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining what\'s possible - and we\'re proud to back each other every step of the way. When you join #TeamAmex, you become part of a diverse community of over 60,000 colleagues, all with a common goal to deliver an exceptional customer experience every day. Comprised of key internal and external servicing functions, GSG delivers extraordinary customer care to Card Members, merchants, and commercial clients around the world, while providing world-class credit, collections, and fraud services. The organization is also home for several shared services that help to power American Express including procurement/supplier management, real estate & workplace experiences, and sales operations & business enablement. GSG teams also partner with businesses across the company to develop strategies and execute complex change initiatives. Each interaction is a chance to bring the brand to life for our customers and colleagues and help build on Amex\'s reputation for trust, security, and service. We back our colleagues with the support they need to thrive, professionally and personally. That\'s why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually. : Eye For Detail Recognizes Knowledge Gaps & Researches To Respond Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations. Ability To Comprehend & Respond To All Customer Queries (Through Chat) With Immediate Resolution (Real Time) To Ensure Customer Satisfaction. Deliver To The Employees, Customer And Shareholder Metrics As Per Goals. Adherence To Quality And Compliance Guidelines Communicates Effectively, Oral As Well As Written Ability to recognize tone and mood of customer through written and voice communication. Adaptable & Customer Centric Approach To Situations To Deliver Superior Service Personalization/ Empathy In Communication Purpose of the Role: Availity to Address 2-3 conversations simultaneously Ability To Comprehend & Respond To All Customer Queries (Through Chat) With Immediate Resolution (Real Time) To Ensure Customer Satisfaction. Change Management Ability Demonstrated Ability To Work Effectively Within A Team Environment. Ability To Take Independent Decision & Meet Stringent Deadlines Qualification: Academic Background: Graduate Functional Skills/Capabilities: Strong Interpersonal, Communication & Writing Skills Accompanied By Quick Comprehension & Clear Articulation Typing Speed (25- 35 Words/Minute) Quick Navigation Ability, Web Savvy, Basic Troubleshooting Knowledge Multitasking: Ability To Toggle Between Screens/Tools American Express is an equal opportunity employer and makes employment decisions without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

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