is a?8-year-old software product company located in?Bopal, Ahmedabad working in?the eCommerce?Industry.?OMS Guru?is a backbone for?online eCommerce vendors and helps them grow their businesses?profitably. We serve over?10000+ happy clients who use our?services.?OMSGuru is built with single goal in mind: to help big & small sellers and retailers manage their back-end business operations with ease.?Thank you for your interest in OMS Guru solutions private limited.
Job Summary
:
Customer Support Associate will have daily interaction with our clients to provide support for various queries they may have with our software.
Key Responsibilities
:
Understand OMSGuru platform and it's functioning thoroughly
Support our existing clients via Chat, Phone, Email & Tickets.
Help onboard new clients onto our system
Respond promptly and professionally to customer inquiries in person, by telephone, or by email
Maintain an updated knowledge of the organization's products, services, and customer service policies
Explain simply and clearly in response to customer questions and check for customer understanding and acceptance
Recommend new products or services or make suggestions for improvements by identifying relevant features and benefits
Assist clients by demonstrating the use of goods and programs and answering any questions they may have.
Establish and maintain good rapport with customers by using positive language and anticipating their needs.
Skills and Qualifications
:
Excellent communication
Fluent in Hindi & English
Working knowledge of Microsoft Excel
Typing Speed of minimum 30 Words Per Minute
Outspoken personality (someone who likes to talk with people)
Education
:
Any Graduate
How to Apply
:
Please send your resume on hr@omsguru.com
Job Types: Full-time, Permanent, Fresher
Pay: ₹15,000.00 - ₹30,000.00 per month
Benefits:
Health insurance
Leave encashment
Paid sick time
Provident Fund
Work Location: In person
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