Ludhiana, Sahnewal
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Position: Customer Service Associate (M / F)
Experience: Freshers can apply
Salary 10-12k
Preferred: Local candidate
Qualification Required:
Diploma / Degree / Certification in Computers
Key Requirements:
Good communication and convincing skills in English
Basic knowledge of E mail and MS Excel
Job Responsibilities:
Contact potential or existing customers to inform them about Contact potential or existing customers to inform them about products or services using scripts products or services using scripts
Answer customer questions regarding products or the company Answer customer questions regarding products or the company
Ask questions to understand customer requirements and close Ask questions to understand customer requirements and close salessales
Direct prospects to the field sales team when required Direct prospects to the field sales team when required
Enter and update customer information in the database Enter and update customer information in the database
Take and process orders accurately Take and process orders accurately
Handle customer grievances to maintain Handle customer grievances to maintain the companys reputation the companys reputation
Keep records of calls, sales, and other useful information Keep records of calls, sales, and other useful information
Conduct research to support ongoing lead generation efforts. Conduct research to support ongoing lead generation efforts.
Experience 0 - 1 Years
Salary 1 Lac 25 Thousand To 1 Lac 50 Thousand P.A.
Industry ITES / BPO / KPO / LPO / Customer Service
Qualification B.A, B.C.A, B.B.A, B.Com, B.Sc, B.Tech
Key Skills Customer Relationship BPO Operations Chat Process Chat Support Email Support Microsoft Excel
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