Job Description

Ludhiana, Sahnewal


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Position: Customer Service Associate (M / F)

Experience: Freshers can apply

Salary 10-12k

Preferred: Local candidate

Qualification Required:

Diploma / Degree / Certification in Computers

Key Requirements:

Good communication and convincing skills in English

Basic knowledge of E mail and MS Excel

Job Responsibilities:

Contact potential or existing customers to inform them about Contact potential or existing customers to inform them about products or services using scripts products or services using scripts

Answer customer questions regarding products or the company Answer customer questions regarding products or the company

Ask questions to understand customer requirements and close Ask questions to understand customer requirements and close salessales

Direct prospects to the field sales team when required Direct prospects to the field sales team when required

Enter and update customer information in the database Enter and update customer information in the database

Take and process orders accurately Take and process orders accurately

Handle customer grievances to maintain Handle customer grievances to maintain the companys reputation the companys reputation

Keep records of calls, sales, and other useful information Keep records of calls, sales, and other useful information

Conduct research to support ongoing lead generation efforts. Conduct research to support ongoing lead generation efforts.


Experience 0 - 1 Years


Salary 1 Lac 25 Thousand To 1 Lac 50 Thousand P.A.


Industry ITES / BPO / KPO / LPO / Customer Service


Qualification B.A, B.C.A, B.B.A, B.Com, B.Sc, B.Tech


Key Skills Customer Relationship BPO Operations Chat Process Chat Support Email Support Microsoft Excel