Job Description

Key Responsibilities:

? Handle inbound calls from existing and potential franchise partners regarding inquiries, support, or complaints.
? Make outbound calls to follow up on pending issues, share updates, or provide necessary information to franchise partners.
? Maintain a professional and courteous approach in all interactions to ensure a positive customer experience.
? Accurately record call details, feedback, and issues in the CRM system.
? Coordinate with internal teams (Sales, Operations, Technical Support) to resolve franchise concerns efficiently.
? Share product/service information, company updates, or promotional details with franchise partners when required.
? Escalate unresolved queries to the appropriate department and ensure timely follow-up.
? Meet daily/weekly calling targets and ensure quality standards are maintained.

Requirements:

? Excellent verbal communication skills in Hindi & English.
? Strong listening and problem-solving abilities.
? Prior experience in customer service, telecalling, or a similar role preferred.
? Ability to handle calls politely under pressure.
? Basic computer knowledge and familiarity with CRM or call management systems is an advantage.

Job Type: Full-time

Pay: ?15,000.00 - ?18,000.00 per month

Schedule:

Day shift
Language:

English (Preferred)
Work Location: In person

Speak with the employer

+91 9717875200