Job Description

Key Responsibilities:

Handle inbound calls from existing and potential franchise partners regarding inquiries, support, or complaints.

Make outbound calls to follow up on pending issues, share updates, or provide necessary information to franchise partners.

Maintain a professional and courteous approach in all interactions to ensure a positive customer experience.

Accurately record call details, feedback, and issues in the CRM system.

Coordinate with internal teams (Sales, Operations, Technical Support) to resolve franchise concerns efficiently.

Share product/service information, company updates, or promotional details with franchise partners when required.

Escalate unresolved queries to the appropriate department and ensure timely follow-up.

Meet daily/weekly calling targets and ensure quality standards are maintained.

Requirements:

Excellent verbal communication skills in Hindi & English.

Strong listening and problem-solving abilities.

Prior experience in customer service, telecalling, or a similar role preferred.

Ability to handle calls politely under pressure.

Basic computer knowledge and familiarity with CRM or call management systems is an advantage.

Job Type: Full-time

Pay: ₹15,000.00 - ₹18,000.00 per month

Schedule:

Day shift
Language:

English (Preferred)
Work Location: In person

Speak with the employer

+91 9717875200