? Handle inbound calls from existing and potential franchise partners regarding inquiries, support, or complaints.
? Make outbound calls to follow up on pending issues, share updates, or provide necessary information to franchise partners.
? Maintain a professional and courteous approach in all interactions to ensure a positive customer experience.
? Accurately record call details, feedback, and issues in the CRM system.
? Coordinate with internal teams (Sales, Operations, Technical Support) to resolve franchise concerns efficiently.
? Share product/service information, company updates, or promotional details with franchise partners when required.
? Escalate unresolved queries to the appropriate department and ensure timely follow-up.
? Meet daily/weekly calling targets and ensure quality standards are maintained.
Requirements:
? Excellent verbal communication skills in Hindi & English.
? Strong listening and problem-solving abilities.
? Prior experience in customer service, telecalling, or a similar role preferred.
? Ability to handle calls politely under pressure.
? Basic computer knowledge and familiarity with CRM or call management systems is an advantage.
Job Type: Full-time
Pay: ?15,000.00 - ?18,000.00 per month
Schedule:
Day shift
Language:
English (Preferred)
Work Location: In person
Speak with the employer
+91 9717875200
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