Job Description

LILO is looking for a proactive and customer-friendly

Jr. Customer Support Associate

to join our support team. The ideal candidate will assist customers through

calls and chat

, ensuring a smooth and satisfying experience for every user. You will act as the primary point of contact, resolving queries, guiding customers through the ordering process, and providing timely solutions.

Key Responsibilities

Respond promptly to customer queries via

phone calls and chat support

Assist customers with order placement, product information, delivery updates, and app-related queries Maintain a positive, empathetic, and professional attitude toward customers Record customer interactions, issues, and resolutions in the support system Resolve customer complaints efficiently and escalate unresolved issues to senior team members Coordinate with operations, logistics, and kiosk teams when required Provide accurate information and ensure customer satisfaction in every interaction Follow communication guidelines, scripts, and internal processes Identify recurring issues and share valuable feedback with the management team Support customer retention and engagement initiatives when required

Skills & Qualifications

Strong verbal and written communication skills Ability to handle multiple conversations and manage time effectively Polite, patient, and solution-oriented attitude Basic computer literacy and familiarity with chat tools or CRM systems Ability to work in rotational shifts (if applicable) Problem-solving mindset and willingness to learn
Job Types: Full-time, Permanent

Pay: ₹10,000.00 - ₹18,000.00 per month

Benefits:

Flexible schedule Provident Fund
Education:

Bachelor's (Preferred)
Work Location: In person