Job Description

About IntouchCX IntouchCX is a global customer care and technology company. With over 20 years of experience, 18,000+ team members, and campuses around the globe, we\xe2\x80\x99re obsessed with providing remarkable customer experiences for the world\xe2\x80\x99s most innovative brands. About the Job Are you a self-motivated individual, have excellent customer service skills, and love learning about new technology? Then this is the role for you! We\xe2\x80\x99re looking for a Customer Service Associate- Non-Voice to provide intelligent and engaging email/chat responses to our tech-savvy and passionate customers. As a Customer Service Associate - Non-Voice, You Will\xe2\x80\xa6

• Provide support and resolve technical issues via email and other electronic communications
• Build credibility and trust with the customer by empathizing with their problem in words, proactively understanding their needs and responding promptly to resolve their issue..
• Apply advanced troubleshooting techniques to provide unique solutions to the customer\'s individual needs
• Leverage your experience to provide feedback to the team on how to improve our services
• Drive customer communication during critical events.

As a Customer Service Associate - Non-Voice, You Have\xe2\x80\xa6

• 6 months to 4 years of customer service experience through phone, email and chat.
• Fluency in written English
• Experience in the gaming/tech support (asset)
• Excellent oral and/or written communication skills
• Customer service experience with strong customer focus
• Excellent team player with experience and passion for gaming
• Strong multi-tasking skills
• Strong analytical and troubleshooting skills
• The enthusiasm to be a self-starter who is excited about learning new technologies on a daily basis

Benefits of working as a Customer Service - Non-Voice:

• An attractive compensation package with performance-based incentives
• Incredible learning and growth opportunities
• Outstanding rewards and recognition program & employee engagement activities
• Free Food and Transport while working on-site
• Medical Insurance

Job Type: Full-time Salary: 915,000.00 - 930,000.00 per month Benefits:

• Food provided
• Health insurance
• Provident Fund

Schedule:

• Rotational shift

Supplemental pay types:

• Overtime pay
• Performance bonus

Education:

• Higher Secondary(12th Pass) (Preferred)

Experience:

• total work: 1 year (Preferred)
• international non-voice: 1 year (Preferred)