Job Description

We are looking for a

Customer Service Associate (Bengali Language).

The ideal candidate should be fluent in Bengali, have strong communication and convincing skills, and be comfortable handling customer interactions professionally.

Key Responsibilities:

Contact potential or existing customers using prepared scripts. Handle customer inquiries and provide accurate information about products or services. Understand customer needs and work towards closing sales effectively. Direct qualified leads to the field sales team for further engagement. Maintain and update customer information in company databases. Accurately process and record customer orders. Address and resolve customer issues or complaints promptly. Maintain detailed records of calls, sales, and related data. Conduct research to support lead generation and business development efforts.

Required Skills:

Fluency in

Bengali

with strong communication and persuasion abilities. Basic knowledge of

Email handling

and

MS Excel

. Good interpersonal skills and customer-focused approach. Ability to multitask and maintain professionalism during calls.
Job Type: Full-time

Pay: ₹10,000.00 - ₹15,000.00 per month