Update the company database by inputting information from each call and keeping every customer field current
Collaborate with the sales team to develop efficient methods for handling issues with larger revenue customers
Work on special short-term projects to offer customized support for new products or products at end-of-life
Monitor the customer satisfaction levels and develop methods for increasing them
Assist in creating ways for delivering excellent customer service to irate or problematic customers
Job Types: Full-time, Permanent