Job Description

:

Providing professional customer hotline service via inbound phone calls and/or messages.

Assisting customers with accurate information regarding the Company's services.

Handling incoming enquiries and coordinating with relevant teams to resolve issues/complaints as per company protocols.

Managing complaints across available channels and gathering relevant details for management action when required.

Analyzing customer feedback, escalating issues, and proactively collaborating with related teams to drive service improvements.

Supporting ad-hoc projects as assigned by the supervisor.

Job Requirements:

Open to candidates from any educational background.

Proficiency in Arabic (reading, writing, and listening) is mandatory to serve the UAE & Saudi Arabia market.

Excellent command of Arabic & English.

Strong customer service, communication, and interpersonal skills.

Ability to work with Backoffice tools while responding to customer needs.

Professional, empathetic, and solution-oriented approach in resolving customer issues.

Job Type: Full-time

Language:

Arabic (Required) * English (Required)