Job Description

Build and manage customer relationships, ensuring every interaction leaves the customers feeling valued and appreciated. Provide outstanding, personalised customer service across email, phone, and customer platforms (such as CRM and order management tools). Meet and exceed sales targets, contributing to team goals. Leverage customer feedback to improve processes and support the development of Furchild Customer journey. Collaborate with the product team to track responses and contribute to future improvements. Participate in cross-functional projects, gaining exposure to areas such as customer insights, user experience, and operations. Grow your knowledge of pet health, care and wellness to assist customers better. Represent Fuchild's values in every interaction.

Qualifications

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Background in customer-facing roles with exposure to e-commerce platforms and the fast-moving nature of start-ups. Skilled at building strong customer relationships through personalised service, whether by phone, email, chat, or direct customer-facing interactions. Experience using CRM systems and order management platforms. Excellent written and verbal English skills, with keen attention to grammar. An outgoing, confident personality with a knack for building rapport. Highly organised and detail-oriented, able to manage multiple tasks efficiently. Ability to combine excellent service with contributing to sales, upselling, and retention objectives. Flexibility to work weekends and varied shifts in a dynamic environment. Demonstrates a great sense of humor and a strong passion for natural products and all things pet-related.

Additional Information

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We're not just feeding pets - we're changing the way people care for them. At The Furchild, our work is driven by a shared love for animals and a commitment to making a real difference in their lives. When you join us, you're part of something bigger - a company that values innovation, customer satisfaction, and most importantly, the health of pets.

Our Hiring Process

We make the hiring process as straightforward as possible, with the following steps:


1. Apply: Submit your application, and our team will review your profile.


2. Initial Interview: If your qualifications align, we'll schedule an initial conversation with you.


3. Hiring Manager Interview: Shortlisted candidates will meet with hiring managers.


4. Assessment: Depending on the role, you may be invited for a case study, trial assignment, or coding session.


5. Offer: Successful candidates will be contacted with an offer following the completion of the selection process.

Ready to Join Us?

If you're excited about making a difference in the lives of pets and being part of a fun, innovative company, we'd love to hear from you!