to join our team. In this role, you will be the first point of contact for our customers, providing assistance, resolving issues, and ensuring a positive customer experience across all communication channels.
Key Responsibilities:
Respond promptly and professionally to client inquiries via phone, email, or in-person.
Schedule client appointments, manage calendars for consultants, and confirm meeting details.
Provide general information about our services and guide clients through initial intake procedures.
Maintain accurate and confidential client records in compliance with legal and data protection standards.
Liaise with internal legal teams to ensure timely follow-up and client updates.
Handle client complaints or concerns with discretion and escalate issues appropriately.
Assist with document preparation, copying, filing, and client correspondence when needed.
Track and manage client feedback to support service improvements.
Required Skills & Qualifications:
Minimum Qualification: 12th Pass (preferred)
Previous experience in customer service, legal admin, or a professional services environment preferred.
Excellent communication skills
Ability to handle sensitive and confidential information with integrity.
Strong organizational and multitasking skills.
Proficiency in Microsoft Office Suite
Calm, courteous, and professional demeanour in all interactions
Proficient in English, Bengali and Hindi
Location:
First Floor, SDF Building, 211, Banshi, GP Block, Sector V, Bidhannagar, Kolkata, West Bengal 700091
To Apply:
Please send your CV and a cover letter outlining your interest in the role at 6290373420
Job Types: Full-time, Permanent, Fresher
Pay: ?9,000.00 - ?12,000.00 per month
Benefits:
Cell phone reimbursement
Provident Fund
Schedule:
Day shift
Fixed shift
Supplemental Pay:
Performance bonus
Yearly bonus
Language:
English (Preferred)
Hindi (Preferred)
Work Location: In person