Job Description

Here's a job description for a Customer Support Executive :

Job Title: Customer Support Executive (Voice Process)

Location: Noida

Experience: 6 months~3 years

Salary: ?35,000 ~ 40000per month (depending on skills)

Job Summary:

Join dynamic Customer Support team! As a Customer Support Executive, you'll be the first point of contact for our international customers, providing exceptional service, resolving queries, and ensuring satisfaction.

Key Responsibilities:

- Customer Interactions: Handle inbound and outbound calls professionally, addressing queries, issues, and complaints with empathy.

- Support & Resolution: Provide accurate product/service information, troubleshoot problems, and escalate complex issues when needed.

- Documentation: Maintain detailed records of customer interactions.

- Performance: Meet daily call targets, quality benchmarks, and contribute to improving customer experience.

- Collaboration: Work with teams to manage complex issues and enhance support processes.

Required Skills:

- Communication: Excellent spoken English, clear and friendly communication.

- Problem-Solving: Strong analytical skills, patience, and a customer-centric attitude.

- Adaptability: Willingness to work in rotational shifts, including weekends/holidays.

- Basic Tech Skills: Comfort with computers and CRM systems.

Eligibility:

- Education: Graduation

- Experience: BPO/customer service experience is a plus.

- Language: Fluent English.

What We Offer:

- Training: Paid training and career growth opportunities.

Job Type: Full-time

Pay: ?35,000.00 - ?40,000.00 per month

Work Location: In person