entative (CSR) is the primary point of contact for customers who have questions or issues with a company's products or services. They may also process orders, payments, and returns. Responsibilities
Answering phone calls
Addressing customer questions
Processing orders, payments, and returns
Identifying and assessing customer needs
Providing accurate information
Conducting follow-ups
Keeping records of customer interactions
Processing customer accounts
Following communication procedures
Engaging customers
Skills and qualities
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