We are looking for a customer-focused and detail-oriented Customer Service Assistant to provide exceptional support to our customers. The successful candidate will be responsible for responding to customer inquiries, resolving issues, and ensuring customer satisfaction.
Key Responsibilities:
1. Respond to customer inquiries via phone, email, chat, or other channels in a timely and professional manner.
2. Resolve customer complaints and issues in a fair and efficient manner.
3. Provide accurate and helpful information about products or services.
4. Process customer orders, returns, and exchanges.
5. Maintain accurate records of customer interactions.
6. Collaborate with internal teams to resolve customer issues.
7. Meet or exceed customer satisfaction targets.
Requirements:
1. Excellent communication and interpersonal skills.
2. Strong problem-solving and conflict resolution skills.
3. Ability to work in a fast-paced environment.
4. Basic knowledge of customer service principles.
5. Familiarity with customer service software.
If you're passionate about delivering exceptional customer service, apply with your resume
Job Type: Part-time
Pay: ₹12,521.06 - ₹28,792.79 per month
Expected hours: No more than 28 per week
Benefits:
Flexible schedule
Work from home
Schedule:
Day shift
Rotational shift
Supplemental Pay:
Performance bonus
Language:
English (Preferred)
Hindi (Preferred)
Work Location: In person
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