Job Description

A Customer Service Assistant is a vital frontline professional who interacts directly with customers to provide assistance, address inquiries, resolve complaints, and ensure a positive customer experience. This role supports the overall customer service efforts of a company by facilitating smooth communication between customers and the business.

1. Key Responsibilities

Responding to Customer Inquiries: Handle questions related to products, services, pricing, policies via multiple channels such as phone, email, live chat, or social media. Provide accurate, clear, and timely information to customers. Issue Resolution: Address and resolve complaints, service disruptions, billing issues, and technical problems promptly. Escalate complex or unresolved issues to appropriate departments. Order Processing: Take and process customer orders, track shipments, and update customers on order status. Manage returns, exchanges, and refunds following company policies. Record Keeping and Documentation: Maintain detailed and accurate records of customer interactions using CRM (Customer Relationship Management) systems. Log complaints, feedback, and resolutions to support process improvements. Providing Feedback: Collect customer feedback and communicate insights to management or relevant teams. Assist in identifying trends and suggesting improvements to customer service. Supporting Sales Efforts: Identify opportunities to upsell or cross-sell products and services that suit customer needs. Collaboration: Work closely with technical support, marketing, and sales teams to provide comprehensive solutions. Support continuous improvement initiatives in customer service operations.
2. Required Skills and Qualifications

Communication: Excellent verbal and written communication skills. Active listening to understand customer needs effectively. Problem-Solving: Ability to quickly analyze situations and provide appropriate solutions. Patient and empathetic when dealing with frustrated customers. Technical Proficiency: Comfortable using CRM software (e.g., Salesforce, Zendesk, HubSpot). Familiarity with help desk tools, live chat platforms, email management, and basic office software (Microsoft Office, Google Workspace). Multitasking and Time Management: Handle multiple customer interactions and administrative tasks simultaneously. Attention to Detail: Ensure accuracy in order processing and record keeping.
Job Types: Full-time, Permanent

Pay: ₹15,086.00 - ₹20,767.24 per month

Benefits:

Cell phone reimbursement
Language:

English (Preferred) Hindi (Preferred)
Work Location: In person