Job Description

Job Summary

As a Customer Service Associate, you will be the first point of contact for international clients, handling inbound and outbound calls. Your role is to resolve queries, provide accurate information, and ensure a high level of customer satisfaction across global time zones.

Key Responsibilities

Handle customer calls professionally and empathetically Resolve queries and provide timely, accurate solutions Document customer interactions and maintain records Meet performance metrics including call quality, resolution time, and customer satisfaction Participate in training and quality assurance programs Collaborate with team members and supervisors to improve service delivery

Required Skills & Qualifications

Minimum qualification: 12th pass or graduate Excellent verbal communication skills in English (neutral accent preferred) Basic computer proficiency and typing skills Willingness to work in rotational shifts (including nights/weekends) Patience, adaptability, and a customer-first attitude

Employment Type

Full-time, permanent On-site only (no remote work)

Benefits

Health insurance Provident fund Incentives for performance Transportation

FRESHERS ARE WELCOME

Interested candidate share your CV on 8425045225 or prashanshashivraj.mishra@techmahindra.com

Job Types: Full-time, Permanent, Fresher

Benefits:

Health insurance Life insurance Provident Fund
Language:

English (Required)
Work Location: In person

Job Types: Full-time, Permanent, Fresher

Benefits:

Health insurance Life insurance Provident Fund
Work Location: In person

Speak with the employer +91 8425045225

Job Types: Full-time, Permanent

Pay: ?150,000.00 - ?500,000.00 per year

Benefits:

Health insurance Life insurance Provident Fund
Work Location: In person

Speak with the employer

+91 8425045225