Job Description

:

We are looking for a dedicated and customer-focused

Customer Service Executive

to join our team. The ideal candidate should have strong communication skills, excellent attention to detail, and the ability to manage customer interactions efficiently in a remote working environment.

Key Responsibilities:

Handle customer inquiries via phone, email, or chat in a professional and timely manner. Deliver exceptional customer service and ensure high levels of customer satisfaction. Maintain accurate and up-to-date customer profiles and records in the system. Follow up on customer queries and ensure timely resolution. Coordinate with internal teams to resolve customer issues effectively. Adhere to company processes, policies, and service standards.
Requirements:

Minimum

2+ years of experience

in a customer service role (preferred). Exceptional customer service and problem-solving skills. Excellent command of the

English language

(both verbal and written). Strong attention to detail and follow-up skills. Proficient in

Microsoft Office

(Word, Excel, Outlook). Ability to work independently and manage tasks efficiently while working from home. Reliable internet connection and a suitable home office setup.
Preferred Skills:

Experience in handling international customers. Ability to multitask and work in a fast-paced environment.
Job Type: Full-time

Work Location: In person