Job Description

Customer Support Executive

Job Type:

Full-Time | 6 Days Working | Rotational Week Off

Shift Timings:

For Female Candidates:

Between 8:00 AM to 8:00 PM

For Male Candidates:

Between 8:00 AM to 12:00 AM (Midnight) Day rotational shifts*

Qualification:

Any Graduate Fresher or Experienced candidates are welcome

Language Requirements:

Fluency in

English

is mandatory

Hindi

is compulsory Good communication skills are essential

Assessment Criteria:

Versant Level 4

(voice assessment)

Job Responsibilities:

Handle inbound and outbound customer calls related to fraud risk management Verify suspicious activities or transactions reported on customer accounts Record and document customer interactions accurately in the system Provide timely and effective resolutions to customer issues Escalate unresolved or complex issues to the appropriate department Follow standard operating procedures and ensure compliance with Flipkart's fraud policies

Key Skills:

Excellent verbal communication Customer-centric attitude Ability to manage stressful situations calmly Fast learner and adaptable to process changes Basic computer skills

Additional Details:

100+ openings Immediate joiners preferred
Job Type: Full-time

Pay: ?12,000.00 - ?21,000.00 per month

Benefits:

Provident Fund
Ability to commute/relocate:

Bangalore, Karnataka: Reliably commute or planning to relocate before starting work (Required)
Education:

Bachelor's (Required)
Language:

Hindi (Required)
Location:

Bangalore, Karnataka (Required)
Work Location: In person