Job Description

Customer Service - Back Office (Service & Sales | Chat Process)

Location:

Ahmedabad

Overview

We are seeking highly motivated individuals to join our Back Office Customer Service team. The role involves managing customer interactions through chat, ensuring timely resolution, and supporting both service and sales functions. Candidates must possess strong written communication skills and the ability to deliver accurate, grammatically correct responses.

Key Responsibilities

Handle customer queries efficiently through chat-based communication. Provide accurate, clear, and professional written resolutions. Support both service-related and sales-related customer requests. Maintain service quality, adherence, and productivity standards. Document interactions and update internal systems as required. Collaborate with internal teams to ensure seamless customer support.

Requirements

Freshers and experienced candidates are welcome. Excellent written English communication skills (C1 level). No grammatical errors in written responses. Educational qualification: 10+3 Diploma / HSC / Any Graduate. Basic computer literacy and typing proficiency. Willingness to work in

24/7 rotational shifts

. Strong problem-solving ability and attention to detail.

Benefits

?25,000 - ?30,000 CTC

.

5 Days Working

(rotational weekly offs).

Night shift allowance

.

One-way cab facility

provided.

PF, Insurance, and Gratuity

. Growth-oriented, supportive, and employee-friendly work culture.

Additional Requirements

Candidates must demonstrate

excellent written communication skills in English (C1 level)

. Strong focus on accuracy, tone, and grammatical correctness.
Job Type: Full-time

Pay: ?25,000.00 - ?30,000.00 per month

Work Location: In person