Job Description

Attending service request calls

Keeping data of service call requests/service complaint and sharing it to the concerned seniors.

Scheduling service visits and engineer movement with reservations and accommodation wherever necessary (in consultation with concerned senior).

Assigning service jobs as instructed by concerned senior.

Tracking daily engineer movement and work update and providing the updates to the concerned (morning -engineer movement and afternoon work update)

Preparing cash requisitions for engineer travel, service visit expenses and keeping the record as well as accounts.

Collecting service reports from service engineer on their arrival

Reading the report, segregate the details and requirements, discuss the report with seniors concerned for further action on report and ensuring the implementation of action proposed.

Preparing service visit expense details and checking the expense/accounts and vouchers for account settlement and submission to accounts department.

Preparation of service and/or spares quotation - generating ERP quotations

Keeping the record of service/spare's order, preparation of OA (through ERP system)

Giving material indent to stores, follow up with stores for material making available and arranging despatches.

Organizing proforma invoices, invoices, despatches in liaison with stores & accounts.

Communication with customer for service attendance, completion, despatches, etc.

Customer follow up for orders, payments, service status report as well as health of the equipment on serving.

Preparing AMC schedules, visits, billing with data generation and updates.

Email communications

Daily updating of events to superiors concerned.

Any coordination activity as and when required, and as instructed from time to time.

Job Types: Full-time, Permanent

Pay: ₹18,000.00 - ₹20,000.00 per month

Benefits:

Health insurance Leave encashment Provident Fund
Schedule:

Day shift Fixed shift
Supplemental Pay:

Yearly bonus
Language:

English (Preferred) Hindi (Preferred)
Work Location: In person

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