Job Description

About the Role:

We are looking for a

Customer Service Executive

who will be the first point of contact for our customers. The ideal candidate should have excellent communication skills, a customer-first attitude, and the ability to resolve queries effectively through phone, email, or chat support.

Key Responsibilities:

Handle

inbound and outbound customer interactions

via phone, email, or chat. Provide accurate information about products, services, or policies. Resolve customer complaints and ensure customer satisfaction. Maintain detailed records of customer interactions in the CRM system. Coordinate with internal teams to resolve escalations or complex queries. Follow up on pending issues and ensure timely closure. Achieve daily, weekly, and monthly performance targets (AHT, CSAT, FCR, etc.). Identify areas for process improvement and provide feedback to management. Ensure adherence to company policies, scripts, and quality standards.

Required Skills & Qualifications:

Bachelor's degree in

any discipline

(preferred). 1-5 years of experience in

customer service / call center / support roles

. Excellent

verbal and written communication skills

in English (additional languages are a plus). Strong

problem-solving and interpersonal skills

. Ability to multitask, handle pressure, and work in a fast-paced environment. Familiarity with

CRM systems

or ticketing tools (e.g., Zendesk, Freshdesk, Salesforce) is an advantage. Basic computer literacy and typing skills.

Good to Have:

Experience in

chat / email / voice

process (as applicable). Prior experience in

BPO, eCommerce, or IT service industry

. Knowledge of

MS Office / Google Workspace tools

.

Why Join Us:

Opportunity to work with a dynamic and customer-focused team. Supportive work culture with growth and learning opportunities. Competitive salary and performance-based incentives. Exposure to international clients and diverse business environments.
Job Types: Full-time, Permanent, Fresher

Pay: ₹12,000.00 - ₹17,000.00 per month

Benefits:

Food provided
Language:

English (Required)
Work Location: In person