The Customer Service and Sales Representative will be a dual-purpose role responsible for both proactive outreach and reactive customer support. This individual will manage the end-to-end customer experience, from generating new leads and selling products to resolving inquiries and ensuring customer satisfaction.
Key Responsibilities:
Outbound Communication & Sales:
Make outbound calls to prospective and existing clients to introduce products/services, generate leads, and set appointments.
Follow up with leads and potential customers to move them through the sales funnel.
Identify customer needs and effectively pitch products or services that provide value.
Achieve daily and weekly sales and lead generation targets.
Inbound Customer Support & Service:
Handle inbound calls, emails, and chat messages from customers regarding inquiries, issues, and complaints.
Provide accurate, timely, and professional information to resolve customer problems.
Escalate complex issues to the appropriate internal teams while maintaining ownership of the customer's case until a resolution is found.
Maintain a high level of product and service knowledge to address all customer questions.
Record Keeping & Administration:
Document all customer interactions, sales activities, and outcomes accurately in the CRM system.
Process orders, forms, applications, and requests.
Provide feedback to management on customer trends, potential product improvements, and market insights.
Ensure all communication and data handling practices comply with company policies and regulations.
Qualifications:
High school diploma or equivalent; Bachelor's degree preferred.
Proven experience in a customer-facing role, with a background in either sales, tele calling, or customer service.
Exceptional verbal and written communication skills.
A friendly, professional, and persuasive demeanor.
Strong problem-solving abilities and a customer-focused attitude.
Ability to handle a high volume of calls and manage multiple priorities simultaneously.
Familiarity with CRM software (e.g., Salesforce, Zendesk) and basic office applications.
Ability to work both independently and as part of a collaborative team.
Target-driven with a strong desire to succeed.
Fluency in [Specify required languages, e.g., English and Telugu].
Preferred Skills:
Experience in both outbound sales and inbound customer support roles.
Experience in the Customer Relations.
A positive attitude and a passion for helping people.
Mail your CVs to hr.fugen@gmail.com
Job Type: Full-time
Pay: ?10,000.00 - ?15,000.00 per month
Work Location: In person
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