Job Description

Working with people in over 200 countries and territories, we are on the ground in more than 100 countries. Operate within clear guidelines, defined procedures and quality standards and is subject to close supervision. Support re-registration drives and focus on maximising income by selling longer packages Maintain and record data in a risk averse manner, capture customer consent on the required system Accurately and promptly mange day end reconciliation - Responsible for balancing physical cash, card payments, cheques & direct bank transfers with the final day end reports. Follow policies and procedures outlined by the Customer Service Manager. Familiarise on the Customer Service financial guide and ensure this is followed at all times. Assist duty manager to reconcile income and assist in the banking process when needed. Welcome all customers and visitors in a friendly and professional manner, Answer, all first level enquiries received in person, by mail, email, telephone, social media and web as per global Customer management & sales standards . Guide customers on the registration process and make all reasonable efforts to provide resolution at first contact and meet or exceed income / conversion targets . Build rapport with the prospect in order to find out the objectives, needs and requi.rements of the customer, and take their interest forward. Promote self-access solutions to customers and facilitate their journey across channels Contribute to customer service indicators like customer feedback and net promoter score customer effort assessment scores for the centre. All opportunities are recorded on CRM, databases and records, and information files are kept up-to-date in line with requirements outlined by Customer Services Manager. All feedback and customer comments are passed on to the Duty Manager, within one working day and recorded in writing. Using the appropriate systems, to register and obtain payments from all customers, while adhering to the procedures in place.Effectively resolve and record customer enquiry, reason for contact and contact details on CRM or appropriate system. Handle first level complaints promptly and escalate serious and sensitive complaints in a timely manner Undergraduates and Graduates are eligible Comprehensive, proven experience? as a customer service and sales executive Thorough understanding of marketing and negotiating techniques? Fast learner and passion for customer service and sales? Self-motivated with a results-driven approach?

Skills Required